Shipping policy

ORDER PROCESSING

Please allow 14-21 business days for your order to be processed. 

CUSTOM ORDERS:

All custom pieces are made to order. Production time is 21-30 business days. If your fabric choice needs to be ordered, this will add an additional 7 business days to your delivery. Please let us know if you are interested in having your order arrive sooner by taking advantage of our rush order option.  

SHIPPING + DELIVERY

All orders will be shipped at a flat rate of 8.95.

USPS Ground Shipping: allow 7-10 business days from the receipt of shipping notification to receive your purchase.

Priority Shipping (when applicable): allow up to 2-5  business days from the receipt of shipping notification to receive your purchase.

Rush Order (additional charge): 

Upgrade to rush shipping and get your item pushed to the front of the line and get priority or express shipping. Your items will ship in 1-5 days. If you have more than two items, you must purchase additional rush orders options. Each listing covers two (2) items. 

Overnight Shipping: Currently we DO NOT offer overnight shipping.

***NOTE: Production and Shipping times vary and are listed on the "details" tab of EACH item. During the holiday season and/or times of high demand, some orders may be delayed due to increased volume so please allow extra time. It is your responsibility to look at this before making your purchase.

SHIPPING ADDRESSES + RETURNED PACKAGES

Please ensure your shipping address is correct. Once you receive your tracking number, your shipping address cannot be changed. As the customer, you are responsible for entering your address correctly. If a package is returned to us because of the wrong address, the customer must pay to have it reshipped.

DELIVERY ISSUES

Please check your tracking number for updates on delivery. If your tracking says Delivered, but you have not received it, contact your local USPS office, and open a missing package case first. Please check with your neighbors and/or leasing office (if you live in an apartment complex) if they may have received on your behalf.

SHIPPING DAMAGES

Damage or loss incurred during shipment is the delivery company's responsibility. Claims must be properly filed with the delivering carrier. Although the addressee must initiate damage claims against the shipper, we will be happy to assist you.

LOST/STOLEN PACKAGES

We are not responsible for lost or stolen packages. Unfortunately, the USPS does lose packages from time to time. Please note, once your shipping confirmation/tracking number is sent to you, we no longer have it in our possession, and we have no influence as to what happens after it makes it to the post office. We reserve the right to determine when/if an order will be re-sent depending on the circumstances and size of the order.